The Craftwork Group manages your infrastructure, secures your systems, and deploys AI that eliminates manual work. Local presence, same-day response, flat rate — no surprises.
Proactive monitoring, on-call support, security, cloud, and networking — flat-rate, fully managed, no surprise invoices.
We cover three areas of your technology stack: managing your day-to-day IT infrastructure, protecting it from threats, and deploying AI that eliminates manual work. Most clients start with managed IT and add capabilities as they see the impact.
24/7 monitoring, patch management, and helpdesk support for your entire environment — workstations, servers, printers, and everything in between.
// endpoints · servers · helpdeskMigration, configuration, licensing, and ongoing management of Microsoft 365, Azure, and SharePoint — designed for the way your team works.
// m365 · azure · sharepointEnterprise-grade firewalls, managed switching, secure Wi-Fi, and VPN. Built for your floor plan and your headcount, not a generic template.
// cisco · meraki · fortinet · ubiquitiMulti-layer security built for PNW’s compliance-heavy verticals. HIPAA, PCI-DSS, FTC Safeguards — we’ve deploy environments aligned with these frameworks for clients across the Pacific Northwest. We also help DoD subcontractors scope and move toward CMMC L2 alignment; the certification belongs to you, our work is the environment that supports passing it.
// hipaa · pci-dss · cmmc-l2 · ftc safeguards · edr · mfaTested, documented, local and cloud. We run recovery drills on a schedule — not because something broke, but to confirm it works before you need it.
// veeam · acronis · immutable offsite · local backupField teams available same-day across the Pacific Northwest. Office moves, server room builds, structured cabling, device deployments — real technicians who show up with tools.
// seattle · eastside · tacoma · olympia · portlandBeyond managing and protecting your infrastructure, we build systems that do real work.
Not a product pitch. Not a demo. We audit your operations, find where AI moves the needle, then build and deploy the systems ourselves.
"The team that built it is the team you call when something breaks."
The question worth answering isn’t “can AI do this?” — it’s “how long until AI does this well and economically for our specific operation?” Most vendors duck that question because the honest answer is sometimes “not yet” or “you’d be paying for hype.” We answer it because we’ve built systems on both sides of that line and know the difference.
Most AI vendors sell you a subscription. We sell you outcomes. Before we recommend a single tool, we map your workflows, identify bottlenecks that cost you time and money, and figure out which problems are actually worth solving with AI right now — and which ones are better waited out for six months when the economics shift.
Then we build the integrations, configure the models, train your team, and run it in production — with ongoing support so it keeps working as your business evolves and as the AI landscape evolves around it.
The right AI deployment eliminates hours of manual work per employee per week. The wrong one wastes budget and creates new problems. We know the difference.
We don’t middleman your AI relationship. Your API keys to OpenAI, Anthropic, or whoever. Your data on infrastructure you own — local model on your hardware, cloud you control, or a hybrid mix that fits your security posture. Your model choice. We configure, deploy, and operate the system; you keep the keys, the data, and the option to take it all elsewhere if our relationship ends.
Most AI vendors quietly route your prompts through their billing relationship with OpenAI. Your data crosses their infrastructure on the way. Their model choice locks you in. We don’t work that way. The architecture of every AI system we build is portable, customer-owned, and provider-agnostic — by design.
This also means your AI investment ages well. When the economics shift — a model gets cheaper, a local option gets viable, a new provider undercuts the incumbent — you can adopt the change without rebuilding your stack. Customer-owned isn’t only about today’s data sovereignty; it’s about being positioned for next year’s better answer.
// byok · customer-owned · provider-agnostic · portable · hybrid-deployment · future-proof
We map your workflows before writing a line of code. No tool gets recommended until we know where the leverage is.
We own the implementation — integrations, model config, edge deployment, and handoff. You get a working system, not a prototype.
Ongoing support as your business evolves. When something breaks at 9 pm, you call the team that built it.
We map your operations — staff time, communication patterns, data flows, and manual tasks — to find where AI creates real leverage vs. noise. Then we tell you which work is ready to automate today, which is six to twelve months out, and which isn’t economic at your scale yet. The audit is a timing answer, not a sales pitch.
We design a targeted system using the right tools for your situation. Off-the-shelf where it fits. Custom-built where it doesn't.
We build the connections and configure the logic against your existing software — your CRM, ERP, email, scheduling tools, whatever you already use.
Hands-on training with your team, clear documentation, and ongoing support. The deployment evolves as your business does.
Designed and deployed a multi-site network across 17 commercial rooftop locations. Carrier-grade uptime on a small-business budget.
Built and run our own AI-powered outbound system. Prospect research, signal scoring, and personalized email — all automated and running on Cloudflare’s edge.
AI agent that reads, categorizes, and drafts responses to high-volume inboxes. Deployed for a Pacific Northwest services firm — cut triage time by 80%.
A growing library of purpose-built AI skills — each one a tested, deployable pattern for a real business problem. We use them internally and with clients.
Adjust the sliders to reflect your team's situation. This is a rough estimate — the real number is usually higher once we get into the audit.
A 60-minute AI readiness conversation with our team. We'll tell you honestly where AI can move the needle in your business — and where it can't. No commitment required.
Here's why businesses in the PNW choose us over the other options.
100+ combined years of IT experience across our team — from help desk to enterprise architecture. We treat a 12-person shop with the same level of care as a 200-person operation — because both of them need IT that works.
Field operations across Washington and Oregon — Seattle metro, Eastside, Tacoma/Olympia, and the Portland corridor. Remote support everywhere else.
Priority support with guaranteed response times. Critical outages get worked in minutes — not sitting in a ticket queue.
HIPAA, PCI-DSS, and state data privacy frameworks. We build compliance into your infrastructure — not bolted on top after the fact.
Every client gets a dedicated vCIO relationship. We align your technology roadmap to your business goals — not just keep the lights on.
Meet the people behind the systems.
The TeamRyan Collier has been in IT since 1999 — starting in break-fix, building an MSP from the ground up, and now deploying AI in production environments that real businesses depend on.
Small team by design. The person who picks up the phone is the person who fixes the problem. No ticket queue, no tier-1 runaround, no “I’ll escalate this for you.” We own the outcome.
CDK outages at 2am. Reynolds migrations. Tekion rollouts. FTC Safeguards deadlines. We’ve been inside the DMS, the compliance stack, and the service bays. Dealership IT isn’t a vertical we serve — it’s where we built our depth.
We don’t resell AI tools. We build and deploy automations, integrations, and AI workflows on infrastructure we manage. The team that built it is the team that supports it.
“I started answering help desk calls in 1999. Every tool we deploy, every system we manage — I’ve personally been inside something like it. That’s not something you get from a national MSP.”
— Ryan Collier, Founder
PNW-rooted. Field teams from Seattle to Portland. Headquartered in Kent, WA.
Whatever your industry, we already know your workflows.
Industries We ServeWe're not generalists who learned your industry from a checklist. We've done the work — inside dealerships, clinics, job sites, and legal offices across Washington and Oregon.
Case-deadline-driven IT continuity. E-discovery posture and data accessibility during active matters. Document management infrastructure that holds up to opposing-counsel scrutiny. We’ve built environments where downtime during a discovery cycle isn’t an inconvenience — it’s case exposure.
// e-discovery · case-continuity · document-management · deadline-drivenPHI-aware infrastructure for dental, medical, vision, and specialty practices. We architect environments where compliance posture is a built-in property, not bolted-on. HIPAA alignment without the false promise of “HIPAA-certified” — that’s your auditor’s call. Our work is the environment that supports passing it.
// hipaa-aligned · phi-safe · audit-ready · specialty-practiceOperational continuity in environments where downtime has direct cost. Project IP protection, secure collaboration with vendors and customers, network architecture that supports automation without bottlenecking the business. We’ve worked inside the floor and the office both.
// operational-continuity · ip-protection · automation-network · vendor-collaborationCDK outages, Reynolds migrations, Tekion rollouts, FTC Safeguards deadlines. We’ve been inside the DMS, the compliance stack, and the service bays. Dealership IT isn’t a vertical we serve — it’s a depth of work we built our practice on.
// dms · ftc-safeguards · dealership-ops · multi-rooftopField crews, project sites, and the office stack that ties them together. Bid security, project IP protection, mobile workforce infrastructure, and continuity through the project lifecycle. IT that holds up when your crew is in the field and your bid documents can’t leak.
// project-it · field-crews · bid-security · mobile-workforceMulti-framework compliance environments — GLBA, FTC Safeguards, PCI-DSS where card processing is in scope, state data privacy frameworks. Audit-ready posture for firms where the regulator visit isn’t hypothetical. We deploy environments aligned to these frameworks; certification stays with you.
// glba · ftc-safeguards · pci-dss · audit-readyMulti-location networks, POS continuity, PCI-DSS scope reduction through segmentation, and guest Wi-Fi architecture that doesn’t bleed into your business systems. Practical IT for businesses where the customer experience and the back-office have to both work.
// multi-location · pos-continuity · pci-segmentation · guest-wifiBuilding systems, tenant networks, security infrastructure, and the operational IT that keeps a portfolio running. From single-property to multi-site portfolios, we build the layers that don’t get tenant complaints.
// building-systems · tenant-networks · multi-site · security-infrastructureManaged IT, AI integration, or just a second opinion on your current setup — we're a straightforward conversation away.
Tell us about your business and what you need handled.